Support

We read everything. A real person replies.

The fast route. Email wickmate@outlook.com and tell us what happened. Include your device model and iOS version if it's a bug. Screenshots help enormously.

Billing and refunds

All purchases go through Apple, so refunds are requested from Apple directly at reportaproblem.apple.com. To cancel a subscription, open Settings → [your name] → Subscriptions on your iPhone. Cancelling there is the only thing that stops a renewal. Deleting the app does not cancel a subscription.

Your account and your data

You can delete your account and everything attached to it inside the app: Settings → Delete account and data. If you can't get into the app, email us and we will do it for you. Our Privacy Policy explains what we keep and for how long.

The waitlist

Waitlist emails come from our newsletter on beehiiv. Every one has an unsubscribe link that works immediately, or email us and we'll remove you by hand.

Found a bug? Have an idea?

Tell us. Wickmate is made by a very small team, and the fastest way to shape it is to write in. We can't reply to everything with an essay, but everything is read.

Accessibility

Our accessibility target is WCAG 2.2 Level AA. This website uses semantic headings and links, visible keyboard focus, responsive text, and the device's reduced-motion preference. The Wickmate app provides VoiceOver labels and states for its primary controls and chess board, and removes or shortens non-essential motion when Reduce Motion is enabled. This is a statement of the accommodations currently implemented, not a claim that every screen has completed an independent conformance audit.

If anything prevents you from using the site or app, email wickmate@outlook.com with the page or screen, your device, and the assistive technology you use. We will reply with an accessible alternative where we can and use the report to fix the barrier.